Communication

- We promote effective communication when engaging with our clients and also internally amongst the team.

- This also refer to ability to effectively convey and exchange information, ideas, and feelings with others.

- NMPA will always promote transparency in our communication and we do not cover up or hide the truth.

Integrity – sense of honesty and truthfulness.

- Be honest to yourself, and always do the right things when no-one is looking.

- It implies respect to others by communicating openly and doing the right things all the times in accordance to the NMPA values.

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Innovation

- We have to remain creative and must share new ideas on how to grow our business.

- Think differently and seek better ways of doing things.

Accountability – answerable for actions.

- We must acknowledge our mistakes and take ownership or be answerable of our actions, which help foster a culture of trust and improved employee morale.

 

Respect

– Respect everyone in word and deed.

- To display and practice respectful mannerisms when engaging with our clients and other core workers.

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Teamwork

- Together Everyone Achieve More.

- To work in collaboration with other team members and always to promote a positive teamwork attitude and that will foster productiveness in our work.

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Service Excellence

– Service with a smile.

- To render the best quality in all our service offerings.

- This relates not only to expectations of behaviours towards customers, but also team members and other internal or external parties the we work or interact with.

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Ubuntu

– NMPA is a united family .

- It means human kindness. It is a quality that includes compassion, humanity, and understanding, which enables us to impact positively on each other and society.

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Commitment

- NMPA is passionate in delivering its obligations and its duties

- Our employees are dedicated to their work.

- We promote strong work ethics and remain true to our commitment and promises through determination.

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Enthusiasm

- NMPA has an obsession for the work that it does.

- NMPA is energetic and all ambassadors , because it loves its brand.

- NMPA is obsessed with achieving what it wants to achieve and is driven from within because it are motivated and enjoy what it does.

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POPIA Value Statement

At NMPA, we are committed to protecting the privacy and personal information of our customers, employees, and stakeholders in accordance with the Protection of Personal Information Act (POPIA). We value transparency, accountability, and respect for individual rights, and we handle all personal data with the utmost care and integrity.

We ensure that personal information is:

• Collected lawfully and for a specific purpose,

• Processed in a manner that is fair, secure, and confidential,

• Not retained longer than necessary, and

• Only shared where legally required or with informed consent.

Our dedication to compliance with POPIA reflects our broader commitment to ethical business practices, data security, and trust.